Support Ticket Suggestion #2

[sweetangel22]

I don't know if other members will like the following idea, but I would like the following to be be put on the website if there is a way for the following to be put on the website.

What I would like in the Support Ticket part of the website is a way to search for something in any support ticket a member has created.
What I mean by search for something in any support ticket a member has created is if a member wants to see if something they want to ask was already asked by that member so if the member had already asked something they will not ask it again or wants to find something the member has already asked to see what answer they were given then it would be nice if there could be a search box similar to how the search box works when a member wants to search for an offer they want to do or see what offers the member has available to do from a certain advertiser or similar to how a member can search for offers under Completed, Ignored or Pending either by the advertiser name or offer name or a word that describes how an offer is done, etc.

I don't know if the thing in front of Search offers and the thing in front of Search under Completed, Ignored and Pending is called a search box or a search bar.

The reason I would like the following is because it would be so much faster to be able to search for something in support tickets than to try to remember which support ticket something was asked in if a member isn't sure what support ticket subject they created that they asked something in. Even if a member did remember what support ticket subject they asked something in it would be faster to not have to read through more than one days worth of messages a member sent to try to find something the member asked or to find out the member never did ask what the member wants to know.

[stealth3si]

If you mean have a "Search box/field" to search for specific entries in the "Support" section, then I think that would be an interesting idea.

Have you tried to enter "CTRL + F" in your internet browser and enter the text you want to search for?

[sweetangel22]

Mar 10, 2010 0:51:09 GMT -5 stealth3si said:

If you mean have a "Search box/field" to search for specific entries in the "Support" section, then I think that would be an interesting idea.

Have you tried to enter "CTRL + F" in your internet browser and enter the text you want to search for?

I waned to let the person who I am quoting know that I am glad you think the Search box/field in the "Support" section would be an interesting idea.

I wanted to let the person I am quoting know that I did try the "CTRL + F" in my internet browser by holding down the "CTRL + F" in my support ticket section of my account and it did open something that said Find and under that it has a search box, but when I click on Next to see if it will find what I wanted to search for it says Text not found even though the word I used to test the Find feature I was told about I had put in a support ticket message.

Than I tried doing the same thing above after I clicked on a support ticket subject I created and put in a word that I knew I had typed in a message in the support ticket subject I clicked on and it did find that word and highlight the word to show me it found the word.
The word I did a search for I knew I used that word more than once, but I believe the search only highlighted that word once.

I like when any website has a search box/field that if you type in a word it will find anything that contains that word and not just one thing that contains that word.

I think the search box/field in Discussion Forum will show every post or thread subject that has a word a member is searching for and not just one post or one topic subject if the word a person used to do a search in Discussion Forum was posted more than once.

The way I would like the search box/field to work in the Support Ticket section of the website is for a member not to have to open a support ticket subject to do a search.
I don't know if this way of doing a search in the "Support" section would work, but if this way of doing a search in the Support Ticket section could work this way that would be great.

Another example of what I am trying to say is if a member does a search for an offer in this example for any MRV offer a member will see all the MRV offers that are still available for that member to do and not just one MRV offer that is available for a member to do.
Here is another example of what I am saying. If a member puts in path to do an offer search than any offer that is available for a member to do with the word path in it will show up.

[stealth3si]

Are you looking for the word in the subject title as well as the body of the message?

[sweetangel22]

Mar 11, 2010 2:17:34 GMT -5 stealth3si said:

Are you looking for the word in the subject title as well as the body of the message?

To the member I am quoting what do you mean by are you looking for the word in the subject title as well as the body of the message.

What does the subject title have to do with what I asked in another post in this thread?

I wanted to let the member I am quoting know that when I open a support ticket subject I created and hold "CTRL + F" at the same time I do get something that says Find and under that it has a search box and when I click on Next after I type in a word I know the support ticket subject I opened has in it it finds the word than if I click on Next again it will find the next place in that support ticket subject that has that same word in it and so on.

[stealth3si]

The title is what you see in the list of support tickets.